Workspace Account, plans and availability
Check your plan and current limits without relying on an old table.
Review your account
In Settings → Account, sign in or link your account, review the recognized plan and current device. Follow the sign-in flow opened by the app. If you purchased a plan, check that you are using the matching account.
Understand availability
The catalogue includes Standard, Plus, Ultimate and Enterprise options. Features, limits and device counts depend on your current plan and license. A locked control may explain its required plan; it does not mean your workspace is configured incorrectly.
Trials and plan changes
When a trial is available to your account, the panel shows the offer and how to redeem it. Duration, eligibility and the trial plan can change. Check its status and end date. Your account and the plans page are the reference for current prices and offers.
Device slots in your license
In Settings → Account, the list of device slots in your license shows "Slot 1 (This computer)" and the available ones ("Slot 2 (Available)", and so on), with how many you have left. Linking a paid license to a computer uses one of those slots, and you confirm it.
Free plan, trials and promotions
You can use the app without paying, with limits; linking your account raises those limits at no cost. A temporary trial of a paid plan, if your account can enjoy one, ends by going back to the free plan without deleting anything. A purchased license is not assigned automatically when the trial ends: you redeem it. Active promotions, such as inviting other people, are announced in this section; sign-up and tracking happen on the web.
If you move to a lower plan
Nothing is deleted. What exceeds the new plan's limits becomes locked: the first ones you created are kept, and locked items show a padlock in their manager but do not appear in configuration selectors. Because it is still stored, it becomes available again if you regain a plan that allows it.
If the license service does not respond
If the app says "Service temporarily unavailable", it cannot check or redeem your key right now. If you paid, keep the receipt and the key and press Retry later: a newly purchased key may take a while to register.
If the plan is not recognized
Check the signed-in account, activation on this computer and the connection needed to refresh status. If the problem persists, contact support with the version and visible message. Do not send passwords, provider credentials or private workspace information.
See plans and support. External AI provider costs are separate: review connections.
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