Troubleshoot by symptom

An item does not openCopy Anchor Link

Check that it is enabled, the application is installed and the resource still exists. Try opening it manually. Review account limits and launch messages. See add items and launching.

It opens in the wrong positionCopy Anchor Link

Review the item’s monitor, desktop, layout and zone. Check the chosen profile after changing screens. A window’s minimum size or different permissions may prevent placement. See monitors and profiles.

A shortcut or gesture does not respondCopy Anchor Link

Check that it is enabled and you are using the combination saved on this computer. Review duplicates, modifiers and conflicts with the active app. For the wheel, try adjusting its opening delay and center area. See shortcuts and gestures.

Capture does not include what I expectedCopy Anchor Link

Check desktop scope and window selection. Review detected resources before saving. Updating can retain older items absent from the capture, according to the review flow: do not assume every absence removes them. See capture.

Voice or AI does not workCopy Anchor Link

Check the microphone, system permissions, listening state, language, plan and provider configured for that function. A chat model does not necessarily recognize audio. Try a short phrase or request and review the error message. See connections.

Request helpCopy Anchor Link

Help opens the guide and demonstrations available in your version. When contacting support, include the version, intended action, reproduction steps and observed result. A cropped screenshot of the message can help; hide private data. Distinguish a feature unavailable in your plan from one that fails.